Collaborative Projects

ITSM Replacement

2015 - EasyVista (Cardno Ltd. - Global Project)

2018 - ServiceNow (Cardno Ltd. - Global Project)

2020 - Kaseya Vorex (Moffatt & Nichol)

Managed complete lifecycle from research, evaluation, procurement, design, configuration, testing, training, and go-live.

Incident Management

2015 & 2018 - Collaborated on the design, configuration and implementation of ITIL based Incident Management. Developed policies and procedures, and training documentation. Developed SLA's with business units and management. Worked with product partners to develop reporting and monthly metrics. - Cardno Ltd. (EasyVista & ServiceNow)

Service Request Management

2015 & 2018 - Collaborated on the design, configuration and implementation of ITIL based Service Request Management. Developed policies and procedures, and training documentation. Designed SLA's with business units and management. Worked with product partners to create reporting and monthly metrics. - Cardno Ltd. (EasyVista & ServiceNow)

Continual Service Improvement

2015, 2018 & 2020 - Leveraging standard best practices, developed and implemented continual service improvement in all ITIL areas. Using surveys, reporting, and audit data to present recommendations to the service owners. - Cardno Ltd. (EasyVista & ServiceNow) & Moffatt & Nichol (Kaseya Vorex)

Change Management

2015, 2018 & 2020 - Introduced, configured, trained and implemented ITIL based IT Change Management. - Cardno Ltd. (EasyVista, ServiceNow) & Moffatt & Nichol (Sharepoint)

Knowledge Management

2015, 2018 & 2020 - Introduced, configured, trained and implemented KCS based Knowledge Management process, procedures and reporting. - Cardno Ltd. (EasyVista, ServiceNow) & Moffatt & Nichol (IT Glue)

Problem Management

2018 - Introduced, configured, trained and implemented ITIL based Problem Management in the ServiceNow platform. Developed processes, procedures and training documentation. - Cardno Ltd.

Major Incident Management

2019 - Introduced, configured, trained and implemented ITIL based Major Incident Management in the ServiceNow platform. Developed processes, procedures, and training documentation. - Cardno Ltd.

2020 - Developed and published Major Incident Management policies and procedures. - Moffatt & Nichol

CMDB/Data Mapping

2019 - Collaborated with Network and Infrastructure teams to implement CMDB using the ServiceNow Discovery tool. Began to develop upstream and downstream data maps. - Cardno Ltd.

NIST 800-171 Security Compliance

2020 Projects - Moffatt & Nichol

  • Mobile Device Management

  • Data Loss Prevention

  • OS & Third Party Patching

  • Self-Service Software Catalog

  • Removal of local admin rights

  • Formalized Security Related Policies and Procedures

Service Catalog & Self Service Portal

2015 & 2018 - Collaborated on Service Catalogs and Self Service Portal functionality with multiple stakeholders and development partners. Implemented, trained, and maintained catalogs. - Cardno Ltd. (EasyVista & ServiceNow)

Hardware & Software Asset Management

2015 - 2019 - Planned and designed hardware and software asset management process life cycle. Developed and implemented policies and procedures. - Cardno Ltd. (ServiceNow)

Windows 7 - 10 Upgrades

2018 - 2500 PC's located in over 200 offices in US, Canada, Latin America, and Europe. - Cardno Ltd.

CCPA Compliance

2020 - Took over existing project that had stalled out and brought it to completion. - Moffatt & Nichol

Global Folder Standardization

2020 - Established firm-wide engineering project folder standard. - Moffatt & Nichol